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Welcome to our Pup-Care Crew page! We are dedicated to ensuring that your furry friend receives the best possible treats and service.


How long will it take for my order to be shipped?

We are proud to offer quick turnaround times with a maximum of four days to ship your order. Our treats are created in small batches to ensure quality and freshness. You can expect your order to be shipped promptly, so your furry friend can enjoy their treats as soon as possible.

Can I cancel my order?

We completely get it, we change our minds too! While we wish we could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

What are the ingredients in the treats?

For more information about what ingredients we use click here

How should I properly store my treats to ensure they stay fresh and delicious for longer?

To ensure your furry treats stay fresh and delicious for longer check this guide


What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable.

For mor information about return policy click here

What shipping providers do you use?

The Pup Treats Co. takes pride in delivering our products to you in a timely and efficient manner. To ensure the best shipping experience, we have partnered with trusted providers such as USPS and UPS. With their extensive networks and reliable service, we can guarantee that your furry friend's treats will arrive fresh and ready to enjoy. Shop with confidence knowing that we have your pet's happiness and health in mind every step of the way.

What if I want to speak to someone?

We want to speak to you too! Contact us with any questions, concerns, or feedbacks. We will be sure to get back to you with 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

Returns & Exchanges

How do I return an item?

We want you to be completely satisfied with your purchase. Not the perfect fit? Just Let us know we're happy to help. 

For more information about return or exchanges click here

What's the privacy policy?

To read more about our private policy  click here

What's is the Terms of Service policy?

Read more about our Terms of Service here

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